Airport Meet-and-Greet Checklist for Chauffeurs: Before, During and After the Pickup

Short answer: a reliable airport meet-and-greet follows three phases. Before: confirm the booking details and flight. During: arrive early, position correctly, hold a clear sign and help with luggage. After: confirm the drop-off, take any balance due and close the job in your records. Doing the same steps every time is what stops missed pickups.

Before the pickup

• Confirm passenger name, phone number, flight number, terminal and number of passengers and bags
• Check the flight status on the day and allow for delays
• Check airport access rules, pickup zone and any parking or waiting fees
• Make sure the vehicle is clean, fuelled and suitable for the luggage
• Message the passenger with your name, vehicle and where you will meet them

During the pickup

• Arrive before the flight lands and be in position when passengers exit
• Hold a clear sign with the passenger's name, or follow the airport's meeting-point rules
• Greet by name, offer help with luggage and confirm the destination
• If you cannot find the passenger, call the number on the booking before leaving the area
• Follow the airport's rules on waiting time and where you may stop

After the transfer

Confirm arrival at the drop-off, take any balance due if it was not paid online, and mark the job complete so your records and invoices stay accurate. A short thank-you message with a review link helps your reputation. Record any waiting time so you can charge it correctly under your <a href="/blog/how-to-price-chauffeur-services-2026">pricing rules</a>.

Make the process repeatable

Put the checklist in your driver instructions and send the booking details in the same format every time. Automatic confirmations to the passenger by SMS and email, which RideSoftware sends from each booking, cover the first step consistently. See also <a href="/blog/airport-transfer-software-guide">the airport transfer software guide</a>.